Shipping policy

Shipping Policy

Last updated: [October 2026]

Thank you for shopping at Order Kary. This policy explains how we ship your order and when you can expect it.

1. Where We Deliver

We deliver within Pakistan only, to all cities and towns covered by our courier partners.

2. Delivery Charges

We offer Free Nationwide Delivery. 

3. Delivery Partners and Payment Options

• Cash on Delivery: You pay the courier when the parcel arrives. COD orders are sent by Leopards Courier only.
• Advance payment: We dispatch after we confirm your payment. Please confirm our account details on WhatsApp at 03011900090 before sending any payment.
• Pakistan Post does not offer Cash on Delivery. Orders sent by Pakistan Post must be paid in advance.

4. Order Confirmation and Processing

• After you place an order, our team may contact you on WhatsApp or phone to confirm your details. Please reply promptly so your order is not delayed.
• Orders are dispatched within [1–2 working days] of confirmation.
• Orders placed on Sundays or public holidays are processed on the next working day.

5. Delivery Time

✅ Our order delivery time is two to four business days.

🚚 Orders destined for the main city areas of Lahore, Islamabad, Peshawar, Gujranwala, Gujrat, various parts of Azad Kashmir, Faisalabad, Sargodha, Multan and Karachi are delivered the very next day. Karachi-bound orders are shipped via airline.

Orders sent by Pakistan Post may take [7–10 business days]. Delivery times count from the day your order is dispatched. Delays can happen because of weather, strikes, public holidays, remote locations or courier issues.

6. Tracking Your Order

After dispatch, we will send you your tracking number on WhatsApp. You can follow your parcel on the courier's website or use Track Order in our site menu.

7. Receiving Your Parcel

• Please make sure someone is available at your address to receive the parcel and pay the COD amount.
• Please record a video while opening the parcel. If the product is damaged or wrong, this video is needed for your claim (see our Return & Refund Policy).
• If a parcel is refused without a valid reason, or cannot be delivered because of a wrong address or an unreachable phone, it will be returned to us. We may then limit future COD orders from that customer.

8. Wrong or Incomplete Address

Please give your full address, city and a working phone number. We are not responsible for delays or failed deliveries caused by incorrect details.

9. Lost or Delayed Parcels

If your parcel has not arrived within [03 working days] of dispatch, or shows no progress, contact us on WhatsApp at 03011900090 or at orderkary@gmail.com with your order number, and we will follow up with the courier.

10. Contact Us

WhatsApp: 03011900090
Email: orderkary@gmail.com