Refund policy

Return & Refund Policy

We have a 07-day return policy, which means you have 07 days after receiving your item to request a return.

Eligibility
To be eligible for a return, your item must be in the same condition that you received it: fully working, unused (or lightly tested only), with all accessories and in its original packaging. We resell returned items, so please pack the parcel carefully. Items damaged in return transit due to poor packing may be rejected. You will also need your order number or proof of purchase.

Damaged or defective items
If your item arrives damaged or has a fault, please record a video while opening the parcel and send it to our team on WhatsApp at 03011900090 along with your order number. We recommend reporting within 48 hours of delivery. If you have the parcel-opening video and the issue is confirmed, we will pay the return delivery charges and send a replacement or refund.

Change of mind
If the item is fine but you don't wish to keep it, you may return it within 30 days. In this case, return delivery charges are paid by the customer.

How to start a return
Contact us at orderkary@gmail.com or on WhatsApp at 03011900090. Please note that returns must be sent to the following address: 

"Saad Ahmed, Red Gate, Opposite NOOR Masjid, and Opposite PAKISTAN POSTAL LIFE INSURANCE OFFICE, MAIN PMA Road, Abbottabad. 03047628428 (Only Use This Phone Number when returned the Parcel)"

If your return is accepted, we will give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed within [5–7 working days] to your bank account or mobile wallet.

You can always contact us with any return question at orderkary@gmail.com or WhatsApp 03011900090.