Privacy policy

Privacy Policy

Last updated: [October 2026]

Order Kary ("we", "us", "our") operates https://orderkary.shop. This policy explains what personal information we collect, how we use it, and the choices you have. By using our website or placing an order, you agree to this policy.

1. Information We Collect

  • Order information: your name, phone number, WhatsApp number, delivery address, city, and email (if provided), plus the products you order.
  • Communication records: messages, photos and videos you send us on WhatsApp or email, such as order questions or damage and return videos.
  • Technical information: your device type, browser, IP address, pages visited and cookies, collected automatically when you browse the site.
  • Account information: if you create an account, your login details.

We do not collect or store your debit or credit card details on our own systems. Most orders are Cash on Delivery, and any online payment is handled by the payment provider.

2. How We Use Your Information

  • To process, confirm and deliver your order
  • To contact you about your order by phone, WhatsApp or email
  • To handle returns, refunds and complaints
  • To improve our website, products and service
  • To send offers or new product updates, only if you have chosen to receive them
  • To prevent fraud, fake orders and misuse

3. Who We Share It With

We never sell your personal information. We share only what is needed with:

  • Courier and delivery partners, so your parcel reaches you
  • Our website platform (Shopify) and related tools that run our store
  • Analytics and advertising services (such as Meta/Facebook and TikTok) that help us understand site visits and show relevant ads
  • Authorities, where required by law

These providers may process your data under their own privacy policies.

4. Cookies

We use cookies to keep your cart working, remember your preferences, and measure site performance and advertising. You can turn cookies off in your browser settings, but some parts of the site may not work properly.

5. WhatsApp and Phone Communication

When you message us on WhatsApp, we use your number and messages to support your order. If you join our WhatsApp group or broadcast list, you can leave at any time by messaging us "stop".

6. Data Security

We take reasonable steps to protect your information, and access is limited to team members who need it. However, no method of internet transmission or storage is completely secure, so we cannot guarantee absolute security.

7. How Long We Keep Your Data

We keep your information as long as needed to fulfil orders, handle returns and complaints, meet legal or accounting needs, and prevent fraud. After that, it is deleted or anonymized.

8. Your Choices

You may contact us at any time to:

  • Ask what personal information we hold about you
  • Correct wrong information
  • Ask us to delete your information (except what we must keep for legal or order-record reasons)
  • Unsubscribe from marketing messages

9. Children

Our website is meant for adults. We do not knowingly collect information from children under 18.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page with its update date.

11. Contact Us

Email: orderkary@gmail.com
WhatsApp: 03011900090
Address: Saad Ahmed, Red Gate, Opposite NOOR Masjid, and Opposite PAKISTAN POSTAL LIFE INSURANCE OFFICE, MAIN PMA Road, Abbottabad.