ORDER KRAY SUPPORT
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Questions about an order, a product, or just want to say hi — send us a message and we will get back to you on WhatsApp.
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Order Assistance
Nationwide Delivery Help
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Frequently Asked Questions
Everything you may want to know before messaging us.
How long does delivery take?
Most orders across Pakistan arrive within 2 to 5 working days after dispatch. You will get a tracking update once your order ships.
Is Cash on Delivery available?
Yes — Cash on Delivery is available nationwide, so you only pay when your order reaches your door.
What is your return policy?
If your massager arrives damaged or faulty, reach out within 30 days and we will sort out a replacement or refund — no hassle.
How do I charge and use the massager?
Every order includes a USB-C cable and a quick-start guide. A full charge typically gives you 60 to 90 minutes of use depending on the heat and intensity settings.
Can I track my order?
Yes, once your order ships you will receive a tracking link by WhatsApp or SMS so you can follow it the whole way.
